📦 Shipping Policy
Processing Time:
Orders are processed within 2–3 business days after payment confirmation. Custom pallet orders may require additional time; we will communicate any delays promptly.
Shipping Methods & Delivery Times:
We partner with reputable carriers to ensure timely delivery. Estimated delivery times are as follows:
Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Please note that delivery times may vary based on your location and unforeseen circumstances.
Shipping Rates:
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery destination. We strive to offer competitive shipping rates.
International Shipping:
Currently, we ship within [list of countries or regions]. For international orders, customers are responsible for any customs duties or taxes imposed by their country.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.
🔄 Return & Refund Policy
Return Eligibility:
We accept returns within 14 days of delivery for items that are:
Unused and in their original condition
In the original packaging with all tags attached
Accompanied by the original receipt or proof of purchase
Non-Returnable Items:
The following items are non-returnable:
Customised pallets tailored to specific requests
Clearance or final sale items
Items marked as “non-returnable” in the product description
Return Process:
To initiate a return:
Contact our customer service at +1 336-270-2523 or email sales@thriftwholesaleclothing.com with your order number and reason for return.
Await return authorisation and instructions.
Ship the item(s) back to the provided address. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds:
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will provide a prepaid return label and ensure a prompt resolution.
For any further questions or assistance, please reach out to our customer service team at +1 336-270-2523 or sales@thriftwholesaleclothing.com. We’re here to help!